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help

Hi adventurer! Want to know more about Pencil Rush game? Check out power ups and other features that can help you progress through the game. For general support check out our FAQ's below:

While Pencil Rush is free to download and play, you do have the option to purchase add-ons and stars in-game using the app stores - App Store or Play Store.

In-app purchases on iOS

  • Tap the 'Settings' icon
  • Tap 'General'
  • Tap 'Restrictions' and then select 'Enable Restrictions'
  • You will then be prompted to enter a passcode
  • Re-enter the passcode to confirm
  • Then scroll down to 'In-App Purchases' and turn this off by tapping the switch left

Please note: Instructions above may vary. Please refer to your device user manual for more information.

If you purchased an item but did not receive it and would like a credit in game, please contact us. Alternatively, if you would like a full refund, please contact Apple directly.

In-app purchases on Android

  • Open the Google Play Store app
  • Tap the 'Menu' button
  • Then select 'Settings'
  • Scroll down to the 'User Controls' section and select 'Require password for purchases'
  • Then select the first option 'For all purchases through Google Play on this device'
  • Your Google Play password will now be required for all purchases

Automatic In-App Purchases are now disabled and a password will be required to enable purchases on your device.

Please note: Instructions above may vary. Please refer to your device user manual for more information.

If you have a query about an Android purchase, please contact us and have your purchase receipt and order number ready.

iOS and Android

Pencil Rush is available on iOS (iPhone, iPad, iPad Mini) and Android devices. Please refer to the app store info to find out if your device is compatible with the latest version of the game.

Please try the following:
  • Restart your device - Memory issues on your device can cause a game crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data).
  • Update game software - Check the app store for updates to the game. Out of date software can lead to performance issues, including freezing.
  • Update device software - Finally, you should always ensure that your device has the latest software.
New levels are released as regularly as possible. Quality is important to us to provide you the best possible experience, occasionally this process can take some time. Follow us on Facebook, Instagram and Twitter for updates on the latest levels releases.

Notifications can be switched off through your device’s settings menu.

  • Open ‘Settings’
  • Select ‘Apps/App Manager’
  • Then select Pencil Rush
  • Now simply uncheck the ‘Show Notifications’ option
While some levels can be challenging, we would like to reassure you that all levels can be completed without using add-ons. Our game is a combination of tact and discernment.
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